CITIZEN CHARTER

Objectives

JIMSH is committed to provide quality services and medical care to each and every citizen coming at JIMSH. In line with our mandate, we, at JIMSH, strive hard to provide comprehensive, high quality tertiary care services to our users

The aim of this charter is to provide a framework of information regarding the organization which would enable the general public to know:

The aim of this charter is to provide a framework of information regarding the organization which would enable the general public to know:

• The service available in the hospital.
• The quality of services that the patients have access to.
• The feedback from patients through which the quality of healthcare services can be improved.

General Information

Jagannath Gupta Institute of Medical and Science and Hospital is a renowned multi-specialty hospital and a medical college located at the center of Budge Budge. It is located at K. P. Mondal Road, Buita, Budge Budge, Kolkata – 700137. Its planned location has made it easily accessible for the patients as well as for the students coming through nearby regions or even from out stations. The nearby Budge Budge railway station as well as the by road communication has made a smooth way to reach this hospital.

Following are some of our important contact details for your easy access…..

• Information about the campus can be obtained from the reception desk of the hospital.
• Enquiry counter is located at the main reception of the hospital.

Miscellaneous Facilities

• Availability of Wheel chairs and stretchers for non-ambulatory patients
• Ambulances are available round the clock including on holidays at nominal charges
• Standby generator to cater emergency services in case of breakdown of electricity
• Availability of adequate drinking water facilities
• Availability of Coffee shops and canteen within the campus
• 24×7 well stocked Pharmacy located on the ground floor of the hospital

24 X 7 Emergency And Casualty Facilities

• 24×7 presence of Emergency Medical Officers in emergency
• Availability of Specialist doctors on fixed days as well as 24×7 availability of resident medical officers/surgeons
• 24×7 availability of staff nurse and other medical staffs for patient’s care

Hospital Services

• Out Patient Department - OPD timings: 9:30 AM to 2 PM
• Laboratory Timings: Sample collection round the clock (24×7)
• Blood Bank: Blood Bank facility is available in the Hospital premises
• Radiology: Round the clock (24×7).


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Free health Camps are conducted every month. Concessional rates are provided to poor and needy patients as per the hospital policy. Admitted patients should contact the staff nurse / floor manager for any medical assistance.

Complaints & Suggestions

• • We always try to provide the best health care facilities to the mass with honesty and generosity. Despite our best efforts if any deficiency arises, please feel free to guide us in terms of providing suitable suggestion and appreciations.
• We look forward towards your kind co-operation in making our health care project a grand success
• The hospital is a No-Smoking and No-Alcohol zone.
• At JAGANNATH GUPTA INSTITUTE OF MEDICAL SCIENCES AND HOSPITAL, we respect the individuals and their personal unique needs. We expect that the observance of patients’ rights will support mutual cooperation and greater satisfaction for the patients and hospital staff alike.