Citizen Chapter

Our Objectives & Mandate

JIMSH is committed to providing quality clinical services and medical care to each and every citizen visiting our campus. In line with our healthcare mandate, we strive tirelessly to maintain comprehensive, high-quality tertiary care channels for all users.

The key framework of this Citizen's Charter is designed to provide comprehensive programmatic information to enable the general public, patients, and stakeholders to clearly identify:

Complete medical care services available within the multidisciplinary hospital layout.
The stringent metrics and quality standards of healthcare services that users have a direct right to access.
Standardized pathways for consumer feedback and grievance redressal to systematically fine-tune our healthcare execution.

General Information

Jagannath Gupta Institute of Medical Sciences and Hospital is a renowned multi-specialty healthcare hub and premier medical college strategically located at the center of Budge Budge (K. P. Mondal Road, Buita, Budge Budge, Kolkata – 700137). Its well-planned geographical location ensures seamless accessibility for regional patients as well as national outstation students via the adjacent Budge Budge railway network and dedicated road transport corridors.

Detailed physical routing and maps are available directly at the Main Reception Desk.
General Enquiry counters operate seamlessly within the primary hospital entrance atrium.

Key Institutional Contact Directory

For immediate operational access, coordination, or institutional parameters, please refer to the primary nodal points below:

Official Name	Administrative Designation	Direct Contact Line
Prof. (Dr.) Pit Baran Chakraborty	Principal, JIMSH	+91 9051115540
Prof. (Dr.) Soumitra Chatterjee	Medical Superintendent	+91 8081796011
Prof. (Dr.) Rajasri Chunder	Coordinator (MEU), Convener (Anti-Ragging / Gender Cell)	+91 9831340072
Prof. (Dr.) Aniruddha Ghosh	Deputy Coordinator (Pharmacovigilance)	+91 8697354467
Emergency Desk	24×7 Trauma & Casualty Nodal Point	+91 9903396230
Central Reception	General Hospital Helpline Desk	033 66112222

24×7 Emergency & Casualty Facilities

Our critical care emergency pathways operate continuously to manage high-acuity polytrauma and urgent medical situations:

Constant Medical Cover: Round-the-clock presence of dedicated Emergency Medical Officers (EMO).

Specialist Rosters: Senior specialist consulting presence on designated days alongside 24×7 on-site Resident Medical Officers (RMO) and trauma surgeons.

Critical Care Nursing: 24×7 deployment of highly trained staff nurses and advanced emergency tech crews.

Miscellaneous Campus Facilities

We maintain a comprehensive suite of patient-centric support resources on campus to optimize daily care workflows:

Mobility Support

Immediate availability of high-grade wheelchairs and specialized transport stretchers for non-ambulatory patients.

24×7 Fleet Cover

Ambulance dispatch services available 24 hours a day, including Sundays and holidays, at nominal baseline overhead charges.

Power Redundancy

Heavy-duty industrial standby generators to secure uninterrupted critical medical care lines during power grids failures.

Central Pharmacy

A fully managed, continuously stocked 24×7 pharmacy store operating on the Ground Floor of the primary hospital block.

Welfare, Camps & Public Relations Policy

Free community outreach health camps are systematically executed on a monthly cycle. Concessional and subsidized tariff tiers are directly applied to economically marginalized and needy patients strictly in accordance with documented hospital board policies.

Inpatient Support Notice: All currently admitted patients or family members are advised to contact the designated Floor Managers or Staff Nurses directly for immediate on-floor resolution of any technical or medical logistics.

Complaints, Suggestions & Mutual Cooperation

We strive to deliver medical care to the masses with absolute honesty, transparency, and clinical excellence. Despite our extensive governance steps, if any operational deficiencies or gaps occur, we warmly invite you to guide us via constructive suggestions or formal appreciations.

At JIMSH, we respect individual dignity and unique patient requirements. We expect that adherence to patient rights, combined with reciprocal care and respect for our clinical teams, will sustain an optimal environment of healing and collaboration.

Citizen's Chapter